1 Introduction
8mbets takes the protection of your personal data seriously. This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information when you use our online casino platform and betting services at 8mbets.plus and our mobile app.
We operate in accordance with strict international data protection standards. Every action we take regarding your data is based on a valid legal basis, including the performance of a contract, legal obligations, our legitimate interests, and your freely given consent.
This Policy applies to all users of the 8mbets platform regardless of how you access our services — whether via web browser, Android, or iOS mobile app. We encourage you to read this document carefully and contact us if anything is unclear.
2 Personal Information We Collect
To ensure a safe, fair, and seamless gaming experience, 8mbets needs to collect certain categories of personal information from you. We only collect information that is genuinely required for the stated purposes.
Information You Provide Directly
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC verification & fraud prevention |
| Contact Information | Email address, phone number, mailing address | Account communications & customer support |
| Financial Information | Bank details, deposit and withdrawal records | Payment processing & AML compliance |
| Verification Documents | Copy of ID card, bank statement, proof of address | KYC compliance & regulatory requirements |
Information Collected Automatically
- IP address, device type, operating system, and browser used when accessing the platform.
- Game activity logs including date, time, game type, and wagering amounts.
- Session data such as usage duration, pages visited, and buttons clicked.
- General geolocation data based on IP address for compliance purposes.
3 How We Use Your Information
Every piece of information we collect is used for a specific and legitimate purpose. We do not use your data for any purpose unrelated to the services you use.
- Account management: Creating, verifying, and maintaining your player account securely.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
- Identity verification (KYC): Verifying that you meet the age and eligibility requirements set by platform policy.
- Fraud prevention: Identifying and blocking suspicious activity, collusion, or system abuse.
- Customer support: Responding to your inquiries, complaints, and support requests effectively.
- Marketing communications: Sending relevant promotional offers and bonuses — you may unsubscribe at any time.
- Platform improvements: Analyzing usage patterns to improve user experience and system performance.
- Legal compliance: Meeting anti-money laundering (AML) reporting obligations and other regulatory requirements.
4 Sharing Information with Third Parties
8mbets only shares your personal information in limited circumstances and under strict controls. We do not disclose your data to third parties unless there is a legitimate and legally permitted reason to do so.
- Payment service providers: Transaction details are shared with authorized payment processors such as FPX, DuitNow, and digital wallet providers to complete your transactions.
- Game software providers: Certain game session data is shared with third-party game providers operating on our platform for technical and game integrity purposes.
- Identity verification agencies: Your KYC documents may be verified through an approved third-party identity verification service.
- Legal authorities: We will disclose information to law enforcement agencies or regulatory bodies when required by law or court order.
- Business transfers: In the event of a company merger or acquisition, player data will be transferred to the successor entity subject to equivalent protections.
All third parties with whom we share data are bound by strict data protection agreements and are prohibited from using your information for any purpose other than those specified in those agreements.
5 Your Data Security
We invest seriously in cybersecurity infrastructure to ensure your personal and financial data remains protected at all times. The 8mbets security system is designed to withstand the latest threats in the industry.
- 256-bit SSL encryption: All data transmitted between your device and our servers is protected with industry-grade encryption that cannot be compromised.
- Secure data storage: Personal data is stored in databases protected by strict access controls and continuous auditing.
- Two-factor authentication (2FA): An additional security layer is available for your account to prevent unauthorized access.
- 24/7 Monitoring: Our systems are monitored around the clock to detect and respond to any suspicious activity.
- Periodic penetration testing: Our platform undergoes regular security testing by independent experts to identify and address any vulnerabilities.
6 Cookies and Tracking Technologies
8mbets uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential cookies: Required for core platform functions such as login, game sessions, and security. Cannot be disabled.
- Performance cookies: Gathering information on how you use the platform to help us improve our services.
- Preference cookies: Saving your preferences such as language, display settings, and favourite game selections.
- Analytics cookies: Helping us understand aggregated usage patterns for platform development purposes.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our platform.
7 Your Rights Over Personal Data
As an 8mbets platform user, you have certain rights regarding your personal data. We respect these rights and provide straightforward mechanisms for you to exercise them.
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
If your data is inaccurate or incomplete, you have the right to request prompt correction.
Right to Erasure
You may request deletion of your data, subject to applicable legal retention requirements.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
In certain circumstances, you may request that we temporarily restrict the processing of your data.
To exercise any of the above rights, please contact our privacy team at [email protected]. We will process your request within 30 days of receipt.
8 Data Retention Period
8mbets retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law.
- Active account data: Retained for the duration your account is active and for a reasonable period after account closure.
- Financial transaction records: Retained for a minimum of 5 years in accordance with anti-money laundering legal requirements.
- KYC documents: Retained for a minimum of 5 years after account closure for regulatory compliance purposes.
- Communication logs: Customer support conversation records are retained for 2 years for reference and dispute resolution purposes.
- Cookie data: Session cookies are deleted when you close your browser; persistent cookies are stored for up to 12 months.
Once the retention period expires, your data will be securely deleted or anonymised using established procedures.
9 Links to Third-Party Websites
The 8mbets platform may contain links to third-party websites or services from time to time. This Privacy Policy applies only to the 8mbets platform and does not cover the privacy practices of any external websites.
We are not responsible for the content, privacy policies, or practices of third-party websites. We encourage you to read the privacy policy of every website you visit. Third-party game providers operating within our platform have their own privacy policies, which you may review directly with the respective provider.
10 Changes to This Privacy Policy
8mbets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technologies used, legal requirements, or other purposes we deem necessary.
When significant changes are made, we will notify you via an in-platform notification or by email to the address registered to your account at least 14 days before the changes take effect. The "Updated" date at the top of this page will always reflect the date of the latest revision.
Continued use of the 8mbets platform after any Privacy Policy changes take effect will be considered your acceptance of the latest version. If you do not agree with the changes made, please stop using the platform and contact us to close your account.
11 Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.
- Email: [email protected] — We aim to respond within 2 business days.
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform.
- Frequently Asked Questions: Visit page FAQ us for answers to frequently asked questions.
Why Your Privacy Is Safe at 8mbets
We build trust not through words alone, but through concrete actions in safeguarding every piece of information you entrust to us.
Industry-Grade Encryption
All data in transit is protected with the same 256-bit SSL encryption used by leading banking institutions. Your information cannot be read by any unauthorised party.
Transparent and Secure KYC
Our identity verification process is handled with full confidentiality. Documents you submit are used solely for verification and stored in a fully protected environment.
No Data Selling
8mbets has never and will never sell your personal data to advertisers or third-party data brokers. Your data belongs to you — we are only its responsible custodians.
Control Is in Your Hands
Through your account settings, you can manage communication preferences, control cookie settings, and submit personal data requests easily at any time.
Full Regulatory Compliance
Our privacy policy complies with international data protection requirements. We undergo periodic compliance reviews by independent legal advisors to ensure our practices remain up to date.
Dedicated Privacy Support
Our Bahasa Melayu-proficient team is ready to assist you with any privacy-related inquiries. Every data request is processed within 30 days in accordance with international standards.